Common Sense Leadership
The major misconception, in the business world, is that humans are employed as a "resource", replaceable stock and supply designated to run a business capital and assets.
The result of such a view is an uninspiring and detached business environment where employees are taken for granted, undervalued and the humans are treated as a replaceable stock.
The end product, in particular, in Sales and Customer Service environments are low productivity, poor customer service delivery and high staff turnover.
Are we really losing the sense of humanity, compassion and common sense in leadership?
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This is where it gets more interesting. Once the end product is recognised, managerial corrective measures take place and instead of "lead, inspire and motivate to achieve" we end up being result enforcement institution by implementing performance management measures.
Businesses are run by the most important business value - Its People - for the purpose of working with people to serve people by effectively utilising business resources in order to achieve business objectives, goals and vision.
The human element adds value to your business, a personal touch that makes your business feel approachable, relatable, inspirational and human.
The Human Element is not just a systematic method for improving the way people work together. It is not just how to utilise the human element to the more surpassing fulfilment of goals and better individual, team, and organisational performance.
Humans are the most important business value - it's the beating heart and soul of every business no matter how big or small business is. The art and craft of business creativity and innovation. Serve and treat your people well - you will serve yourself, do yourself the biggest favour and achieve greater business results.
The human element is more than just a list of 230 personal core values and behaviours. It's the Capital list of the lists of all individual core values together.
Understanding, knowing and appreciating the value of Human value is the Key to Effective Leadership.
An organisational success,
starts with the individual accomplishments and success of each employee. More time and effort you put in towards motivating, inspiring and providing support for achieving individual personal and professional goals, more benefits you gain on an organisational level.
Develop and create a rewarding environment so that people wake up in the morning have a desire to turn up to work with you - Not for you. Treat them as your partners.
Take for an example a Bee Hive:
Honeybees live in colonies under the leadership of one Queen bee including thousands of bees and drones. A business kept in order by the queen and her leadership.
Although worker bees only live for approximately six weeks, they spend their lives performing tasks that benefit the survival of their colony. Bee Queen doesn't care how bees are going to get the pollen and nectar as long as the job is done.
No micromanagement there.
Inspire, motivate and lead with integrity at the forefront,
to instil pride honesty, trust and respect. Such treatment breeds Ownership, Accountability and Responsibility which weeds out unproductive defensive behaviour Blame, Excuses and Denial. Blame, Excuses and Denial are toxic demotivators and a breeding ground for confrontations and overall team cohesion and performance destroyers.
Recognise, acknowledge and validate the human importance,
and welcome it back into your business, be recognised as an approachable, relatable and empathetic business. Develop and implement organisational customer service culture that values how external so internal human element.
Start by recognising the Human Value acknowledge and honour humanity- Separate Humankind from the Resources.
Replace Human Resources with Human Operations or People Operations.
Follow through with showing appreciation, open two-way communication, inspire innovation and creativity...connect back with your Human side.
You don't know where to start?
All you have to do is ask. I can help your business grow by developing systematic Leadership modifications and Organisational Customer Service Culture changes and implementations.
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